CDANA Newsletter

A Message from our Sponsor Viqua

A UV system from VIQUA can protect your customers' drinking water! It’s an easy and effective way to neutralize any harmful microbes that may be in the water, without the use of chemicals to change the water’s taste or odor. Customers on well water should always have disinfection, and customers on city water will appreciate the added protection, especially as concerns about water quality and water infrastructure continue to rise.

UV water treatment adds a recurring revenue stream to your business with annual servicing and lamp replacement over the lifetime of the system. Let us show you how UV can grow your business, whether you focus on rentals or sales. Contact us at

VIQUA UV…the only UV systems available in the Culligan Marketplace!

The CDANA Community App is Here!

by Jennifer Gibson Hebert, CDANA

Dealer Members – Get started today with the NEW CDANA Community App for your smartphone or tablet (including iPhone, iPod Touch, iPad and Android Devices). The new app is a fantastic tool that brings value to you in the following ways:

  • Allows members to be consistently engaged and stay updated on topics that matter to you most.
  • Allows for the common features of the CDANA Community to be available at your fingertips including discussion groups, private messaging, news, announcements and upcoming events.
  • The directory of Dealer Members is right in your CDANA Community App and can be accessed easily to make a call or send a message.
  • The Resource Library of information that has been shared in the community is searchable on your device and easy to utilize at your fingertips.
  • The Calendar of Events is constantly available to you and important events can be imported into your Smart Device’s Calendar.
  • Very Important – For those who do not like to get the CDANA Community Emails via your email program, you can source all your community emails through your CDANA Community App OR you can choose to have a Daily Digest come to you via your email program but be able to review the messages in Real Time on your CDANA App. You now have more choices in how to receive information from CDANA.
  • We know that you are not constantly in front of your computer but that most of you generally have a phone or smart device with you wherever you go. Therefore, if you or your employees are out in the field and have a technical question for the CDANA Community, this can easily be asked and answered in Real Time from your Smart Device.

Download your CDANA App today in the Apple or Android store.

1Simply search for the CDANA Community in the App store!

2 Locate the cdana Logo & download the CDANA App.

3 You will be prompted to login the first time (if you don’t know your sign-in credentials, please contact CDANA staff at 512.894.4106 and we’ll help you get logged in!

4 Access the Main CDANA Member Forum and send a message directly from your device.

5 In the top right hand corner – click on the three lines and you will see all of the features of the Cdana Community.

6 Be sure to click on the people icon on the left side, you can search your current contacts and on the right side you can search the entire database of members.

7 If you want to connect directly with a member, simply do a search for a dealer/general manager. For example: we just searched for Scott Chiples.

8 Once we found his profile, we clicked on the upper right corner box icon with the arrow facing up. This prompted a menu that allows us to send an email, send a direct message, send a contact request or add Scott’s contact information to the smart phone we are using.

9 Set up your notifications for your communities. This will allow you to see if you have a message on your app on your phone: Simply, go to your app and click on the upper three bars on the right hand side. Scroll down to the communities to the CDANA Member Forum

10 In the right hand corner click on the settings wheel

11 Choose your notifications setting and press save!

We encourage you to look through the CDANA Community

App and familiarize yourself with its features. We will be offering webinars in the near future to train dealers who would like more hands-on information. We hope that once you see the CDANA Community App that you will be as excited as we are to have this as part of your CDANA membership!

Speaking of CDANA Membership Benefits, we invite all

dealers to participate in the CDANA Main Member Forum as

well as General Managers and Key Personnel. This is included in your membership dues! VERY IMPORTANT - PLEASE CONTACT CDANA STAFF IF:

1) You have Managers and Key Personnel that you would like to add to the CDANA Community, please let CDANA staff know


2) You have not used the CDANA Community and need help. The old CDANA Listserv will be no longer active after September 30, 2017.

You can reach CDANA staff at 512.894.4106 or email


On September 30, 2017 the old CDANA listserv will shut down permanently. The following are reminders of how to set to change your Username & Password, as well as set up your profile!

Reminder: How to Change Your Username and Password

1 Sign into the community

2On your contact details, press the small “marker icon” and this will take you to a page where you can change your contact information as well as your username and password.

3 Once in the Member Only Section, click on Change Username and Password.

4Fill in your new Username and Password and click Accept to complete the process!

Calendar of Events

September 13-15, 2017 (ET)

Culligan Dealers

Association of North America, Tri-State Chapter

FireKeepers Casino & Hotel,

11177 East Michigan Ave, Battle Creek, MI, 49014, US

November 9-10, 2017 (MT)

2017 CDANA Mid-Year Board Meeting

The Crawford Hotel, 1701 Wynkoop St.,

Denver, CO, 80201, US

April 24, 2018 (ET)

3:00 PM - 6:00 PM

CDANA Board Of Directors Meeting

Hyatt Regency Grand Cypress,

1 Grand Cypress Blvd., Orlando, FL, 32836, US

April 24 - 27, 2018 (ET)

2018 CDANA Convention & Product Fair

Hyatt Regency Grand Cypress,

1 Grand Cypress Blvd., Orlando, FL, Orlando, FL, 32836, US

Dear Dealers,

Please see the message below from Sandy Sapp at Culligan International. Unfortunately, employees of dealerships in Houston and Beaumont have lost their homes or they are unable to return home due to the devastation of Hurricane Harvey. I hope that we can all join together to help these employees today through a donation to Culligan Cares. These funds will go directly to help the Culligan employees in need of shelter, food, water, hygiene items, etc. Culligan International has graciously offered to match our donations up to $50,000!!

You can make a donation by clicking on this link CULLIGAN CARES!

Thank you for helping our Culligan Family!


Bob Boerner

CDANA President

Dear Culligan Family,

As part of our relief efforts, over the past week we have deployed over 130,000 bottles of clean, safe Culligan water to dealerships in Texas as well as Convoy of Hope. Those efforts continue as requests come in.

We are now starting to hear from dealers about the challenges our own Culligan families are facing as a result of Harvey. Some have lost their homes, others have had to evacuate with the minimum of essentials, if anything at all. Some were forced to leave due to lack of water and power. And then there’s the unknown of what they will face when they return. They need help and they need it now, we know the worst is not over.

Culligan Cares and it’s time to help our own!

It’s simple…any donation made through PayPal on will be matched (Dollar for Dollar) by Culligan International. Culligan will match up to $50,000 in donations or more as needed, so please be generous.

All money donated will go to help Culligan employees cover basic needs, such as temporary housing, food, clothing, diapers, etc. We will be in contact with the dealers involved and work through the reimbursement details. Updates on donations will be shared with the Culligan network regularly.

We are counting on everyone to come together to make a difference and help our Culligan families and colleagues.

Sandy Sapp

Sr. Marketing Manager

11 Traits of the Best of the Best

by Jon Gordon, Company Name

1. The best know what they truly want. At some point in their lives, the best have a “Aha!” moment when their vision becomes clear. Suddenly they realize what they really, truly want to achieve. They find their passion. When that happens they are ready to pay the price that greatness requires.

2. The best want it more. We all want to be great. But the best of the best are willing to do what it takes to be great. The best don’t just think about their desire for greatness; they act on it. They work hard and do the things that others won’t do, and they spend more time doing it.

3. The best are always striving to get better. They are always looking for ways to learn, apply, improve, and grow. They stay humble and hungry and are lifelong learners.

4. The best do ordinary things better than everyone else. For all their greatness, the best aren’t that much better than everyone else. They are simply a little better at a lot of things. They work hard to master the fundamentals. They don’t do anything different. They just do the ordinary things better.

5. The best zoom focus. The best focus on what matters most and tune out distractions. Distractions are the enemy of greatness and the best don't let distractions get in the way of their growth and improvement.

6. The best are mentally stronger. Life is not a sprint or a marathon. It’s a series of sprints combined with a boxing match. You’re not just running; you are getting hit along the way. The best are able to overcome adversity and challenges. with mental and emotional toughness.

7. The best overcome their fear. Everyone has fears. The best of the best all have fear, but they overcome it. To beat your enemy, you must know your enemy. Average people shy away from their fears. They either ignore them or hide from them. However, the best seek them out and face them with the intent of conquering them.

8. The best seize the moment. When the best are in the middle of their performance, they are not thinking “What if I win?” or “What if I lose?” They are not thinking “What if I make a mistake or miss the shot?” They are not interested in what the moment produces but are concerned only with what they produce in the moment. The best define the moment rather than letting the moment define them.

9. The best tap into a power greater than themselves. The best are conductors, not resistors. When the best look back on their life and accomplishments they know they didn't accomplish it alone. They know a higher and greater power guided and fueled them on their journey.

10. The best leave a legacy. The best live and work with a bigger purpose. They leave a legacy by making their lives about more than them.

11. The best make everyone around them better. They do this through their own pursuit of excellence and in the excellence they inspire in others. One person in pursuit of excellence raises the standards of everyone around them. And as they strive for greatness they bring out the greatness in others.

Culligan Cares Project Drills First Well in NY

In March 2017, the Water Well Trust received $10,000 for the first Culligan Cares project to fund a well for a family with five children in Stephentown, NY.

Gregory and Catherine Rafferty and their five children live in a house built by Gregory's great-great-grandfather in 1880. They are proud to be the fifth generation living in the house, which they inherited from Gregory's parents. They did not want to leave but were facing a crisis not of their own making: they had no safe water supply.

The home's shallow well ran dry several years ago and the Raffertys were getting their water from a nearby neighbor. They also purchased 7 cases of water a week for drinking and cooking. While this was a daily hardship, the real adversity they faced was that their children were teased and bullied at school because they were unable to bathe every day. Their clothes were washed infrequently, leading to more harassment.

In her application to the Well Water Trust, Catherine wrote:

"My family would be deepest in gratitude if you could help us and I as a mom would be forever thankful because I could tell my kids, yes, you can wash up in a tub before school just like every other kid and get a drink from the kitchen sink."

The Rafferty's new well was completed earlier this month by WSC member Smith Well Drilling, Inc., Niverville, NY. In order to stay within the budget for the well, the pump was donated by Goulds Water Technology, a Zylem Brand and the tank was donated by Flexcon Industries.

Congratulations Meredith's Culligan

by Rex Davenport

Jeremy J. Johnson, a Kenosha-based Modern Woodmen of America financial representative, has completed a five-day educational program at Modern Woodmen’s home office in Rock Island, IL.

The advanced training program focused on helping business owners with Modern Woodmen life insurance plans, annuities and IRAs. Additional emphasis was given to the use of employee benefit plans in various types of businesses. READ MORE

CDANA • 625 West Market Street • Salinas, CA 93901 • 512.894.4106