Schedule of Events

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Thursday, March 21, 2019

12:00 PM - 5:00 PM : CDANA Registration & Swag Store Open - Harbor Foyer
2:00 PM - 5:00 PM : CDANA Board Meeting - Balboa AB
5:30 PM - 8:00 PM : Cocktail Sunset Cruise *Additional Ticket $125 PP - Participants will meet in the lobby at 5:30PM
5:30 PM - 9:30 PM : CDANA Pub Crawl *Additional Ticket $85 PP - Participants will meet in the lobby at 5:30 PM

FRIDAY, MARCH 22, 2019
6:45 AM - 7:45 AM : CDANA Yoga on the Lawn - Instructor, Suzanne Ketron - Backyard
7:00 AM - 6:00 PM : CDANA Registration & Swag Store Open - Harbor Foyer
10:00 AM - 10:10 AM : Opening of CDANA General Session - LeMay, Hembrook & Boerner - Harbor A-F
10:10 AM - 12:10 PM : Culligan 2019, A Year of Action - Scott Clawson, Judd Larned, and Larry Holzman, Culligan Intl.
12:10 PM - 12:30 PM : Culligan Cares Update - Rob Kitzman, Dealer - Morro Bay, CA
12:30 PM - 2:00 PM : Lunch on your Own
2:00 PM - 5:00 PM : 2019 CDANA General Session - Harbor A-F
2:00 PM - 2:15 PM 5-25 Year Service Awards Presentation
2:15 PM - 3:00 PM Culligan Branding and Marketing 2019 - Al Patel, Culligan Intl.; Rocky Novak, Managing Director, Fallon;
Dennis Rupert, Dealer - Hillsdale, MI; and Paul Moorman, Dealer - Belleville, ON
3:00 PM - 3:50 PM Household & C&I, Great Sales and Best Practices - Joh Gallo, Andy Stednitz, Les Orr, Culligan Intl.;
Jay McNab, Packard Group; and Jim McCormick, Hall's Water
3:50 PM - 4:10 PM Break
4:10 PM - 5:00 PM Building Collaborative Relationships in Your Team - Tracy Mambrino & Byron Pruitt, The Employers Assoc.
5:00 PM - 5:15 PM : What did you learn today?
4:00 PM - 8:00 PM : Vendor Set-Up for the Product Fair - Grand ABC
6:00 PM - 10:00 PM : 2019 CDANA Welcome Reception - Pool Deck

Saturday, March 23, 2019
 6:45 AM - 7:45 AM : CDANA Yoga on the Lawn - Instructor, Suzanne Ketron - Backyard
7:00 AM - 8:00 AM : Light Breakfast & Coffee - Sponsored by VIQUA & Precision Installation Products - Harbor Foyer
7:00 AM - 9:00 AM : Vendor Set-Up for the Product Fair - Grand ABC
7:00 AM - 5:00 PM : CDANA Registration & Swag Store Open - Harbor Foyer
8:00 AM - 8:45 AM : 2019 CDANA Breakout Sessions - Group 1
1. Growing Bottle Free Coolers in Your Dealership, Mike Bannister, Dealer - Tulsa, OK - Harbor G
2. Modern Communications Tools, Katie Amaro - Hall's Water - Harbor H
3. How to Build a Collaborative Culture - Tracy Mambrino & Byron Pruitt, The Employers Association - Harbor A-F
4. How to Give an Effective Presentation - Kyle LeMay, Packard Group - Harbor I
9:00 AM - 9:45 AM : 2019 CDANA Breakout Sessions - Group 1 Repeat
1. Growing Bottle Free Coolers in Yoru Dealership, Mike Bannister, Dealer - Tulsa, OK - Harbor G
2. Modern Communications Tools, Katie Amaro - Hall's Water - Harbor H
3. How to Build a Collaborative Culture - Tracy Mambrino & Byron Pruitt, The Employers Association - Harbor A-F
4. How to Give an Effective Presentation - Kyle LeMay, Packard Group - Harbor I
10:00 AM - 10:45 AM : 2019 CDANA Breakout Sessions - Group 2
1. Wearing the C: Leadership Lessons from the Greatest Captains and Coaches in Sports - Ross Bernstein-
Harbor A-F
2. Maximizing Problem Water Opportunities - Gary Falkengren & Maria Mozdzen, Culligan Intl. - Harbor G
3. C&I Sales - Best Practices & Success Stories for Small to Mid-size Markets - Chris Sopiarz and Dave 
Barnard, Culligan Intl. - Harbor H
4. The Principles of Collaboration, Tracy Mambrino & Byron Pruitt, The Employers Association - Harbor I
11:00 AM - 1:00 PM : 2019 CDANA Product Fair, Vendor Talks, and Lunch - GRAND ABC
1:00 PM - 2:00 PM : 2019 CDANA Breakout Sessions - Group 2 Repeat
1. Wearing the C: Leadership Lessons from the Greatest Captains and Coaches in Sports - Ross Bernstein -
Harbor A-F
2. Maximizing Problem Water Opportunities - Gary Falkengren & Maria Mozdzen, Culligan Intl. - Harbor G
3. C&I Sales - Best Practices & Success Stories for Small to Mid-size Markets - Chris Sopiarz and Dave 
Barnard, Culligan Intl. - Harbor H
4. The Principles of Collaboration, Tracy Mambrino & Byron Pruitt, The Employers Association - Harbor I
2:00 PM - 4:00 PM : 2019 CDANA Product Fair Open & Vendor Talks - Grand ABC
4:00 PM - 4:45 PM : CDANA Breakout Sessions - Group 3 (Does Not Repeat)
1. Transferring Ownership and Succession Planning - Tom Vitacco, Culligan Intl. & Peter Singler, Singler PLC -
Harbor G
2. Employee Evaluations, Heather Olson, Packard Group - Harbor H
3. The CDANA Community - Now...how does this work? Sheryl Bjorn, Stephanie Singler and Paul Chavez -
JSJ Productions, Inc. - Harbor I
4. The checklist on Buying a Dealership - Justin Brazelton & Cathy Koker, Hall's Water; and Don Fuller, 
Waterco. - Harbor ABC
5:00 PM : Evening on Your Own

Sunday, March 24, 2019
7:00 AM - 8:00 AM : CDANA Yoga on the Lawn - Backyard
7:00 AM - 8:00 AM : Light Breakfast & Coffee - Sponsored by Product to Market & Unco Data - Harbor Foyer
7:00 AM - 5:00 PM : CDANA Registration & Swag Store Open - Harbor Foyer
8:00 AM - 11:30 AM : 2019 CDANA Rapid Fire General Session - Harbor ABC
8:00 AM - 8:10 AM : Open General Session & Housekeeping 
8:10 AM - 8:30 AM : Rapid Fire Session 1 - Move In/Move Out - Bill DeBacker
8:30 AM - 9:00 AM : Rapid Fire Session 2 - Selling Payments/Financing - Ken McCardel
9:00 AM - 9:20 AM : Coffee Break - Sponsored by Allied Purchasing 
9:20 AM - 9:50 AM : Rapid Fire Session 3 - the Stand Up Meeting - Brennan Maroni
9:50 AM - 10:10 AM : Rapid Fire Session 4 - Over the Top May be Over your Budget - KennedyC
10:10 AM - 10:30 AM : Rapid Fire Session 5 - Face It, Being Social Works - KennedyC
10:30 AM - 10:50 AM : Rapid Fire Session 6 - Event Marketing, Kourtney Tarvin Erbes, Dealer - Bloomington, IL
10:50 AM - 11:10 PM : Rapid Fire Session 7 - Best in Class Customer Service - Selina Emlen, Culligan Intl.
11:10 AM - 11:30 AM : ***** 30 Year Service Awards *****
11:30 AM - 1:00 PM : Lunch on Your Own
1:00 PM - 2:30 PM : 2019 CDANA General Session - Harbor ABC
Next Generation Project Updates
  • Recruiting & Retaining Millennials
  • Leveraging the Brand
  • Service Efficiency & Service Management
2:30 PM - 2:45 PM : What Did You Learn Today?
2:45 PM - 3:15 PM : Closed Dealer Discussion (Dealer Only)
6:00 PM - 10:00 PM : Culligan Awards Blue & White Gala on the USS Midway Aircraft Carrier